Anonymous
map-marker Minneapolis, Minnesota

Ordered online and restaurant was closed

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I pulled up which Perkins restaurant was open after 10pm and online it says the Maplewood, MN location is open until midnight. It is 30 miles aways and I figure I can get there in plenty of time. Online order system for Perkins takes my order. I drive there to pick up order and the doors are locked. People inside says they are closed including the manager. They still took my money with no way of getting it back, plus no food and now everywhere is closed. Not cool Perkins!!!
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Brenda S Nui
map-marker Billings, Montana

Had a very bad experience at Perkins rest. On 765 20th st w. In Billings,Mt

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Went to Perkins after my Dr appt. My nephew my niece and myself. We were seated next to the kitchen. We noticed right away how dirty everything was in the kitchen. Broken glasses and silverware and food under the ice machine. Then the busboy stood near our table, picked his nose and threw his findings on the floor. When we got our food, my nephew had a 6 inch hair laying across his plate. It was disgusting. Then the kitchen staff were so loud we could hear their jokes in the dining room. It will be awhile before I go back to that dirty, loud place. And I used to love Perkins.
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Loss:
$12

Preferred solution: The boss needs to get this group together and do some cleaning, talk to them about hairnets and general tidiness. The busboy needs to use Kleenex instead of fingers and out of eyeshot of customers, and wash his hands.

User's recommendation: If you like a dirty loud unkept place this would be the place for you

Kason Enc
map-marker Lower Nazareth, Pennsylvania

Bad management poor food and drunk staff

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My friend and I went to eat one night and, we ordered food it took awhile and perkins was not filled by any means for our food to take that amount of time was absurd! when she brings the food out it wasn't the right thing she took it back when she brings it out again still not right when she brings it back a third time it's right but i could smell the alcohol and mouthwash on her breath!

we got boxes and left as alcohol smell makes me sick! when we went to go leave we could hear the old ugly white haird man with glasses talking negatively about another customer to the drunken waitress!

i've never been so disgusted at a restaurant in my life! what kind of a place allows their employees to drink!

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Pros:
  • No pros
Cons:
  • Service was awful food was too
  • Drunk staff horrible rude management
  • Staff noise

Preferred solution: Let the company propose a solution

User's recommendation: don't come here you'll get drunk i'm competent wait staff and a rude manager that thinks he's better than the customers

Laura a Fxr
map-marker Twin Falls, Idaho

False advertising

The pie flyer on the table says pie n coffee for 4.99. The waitress said we had to buy a dinner to get the pies n coffee special. We said to check with the manager and they still refused to give us the special without buying a meal.
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Pros:
  • Value
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t fall for false advertising

Cheryl J Toy

Long wait, bad service, cold food,

Waited over hour for food and drinks waitress walked by many times! Food was cold including my soup! We had a long drive and wanted a good sit down meal! The waitress never returned with the check! I went to management and gave us a 10% discount for $90.00 meal. The waitress was giggling behind the manager
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Pros:
  • Always has been great other places
Cons:
  • Discount was an insult

Preferred solution: Full refund

User's recommendation: Perkins in St. Cloud,Mn.was my worst expeience

Bob R Tjw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Watford City, North Dakota

Jennifer Sprague, employ in Missouri, dead after a required covid vaccine

Jennifer Sprague, MO, an employee of your company, died on February 21, 2022, five months after her 2nd dose of the covid vaccine. She was 60 and in good health before your company required her to get the shot. This is a criminal action. I hope you are held responsible for this action. I will not eat at your restaurant again.
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Preferred solution: Apology

User's recommendation: We should not eat at any Perkins restaurants until their vaccine policy changes.

Anonymous
map-marker Englewood, Ohio

Left purse in restaurant I can't information from them

Have not yet heard from Perkins concerning leavening my purse in both at restaurant I was told they would view the cameras and get back that was may have 13 still no reply
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Aleshia W Ywm
map-marker Little Rock, Arkansas

Rude manager

I went into the perkins off highland and popular to order food. They served me old sides like they came off someone else plate. I drove 30 minutes back. The manager asked me why do you come here.
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Preferred solution: That manager needs to go

Shalae M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lehigh Acres, Florida

Harassment by manager.

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I arrived at the restaurant early waiting for it to open. The manager pulled up and shined her car lights on me. Then started following us around the parking lot when we tried to move from her lights. Sent 3 police cars to come question me. Didn't even offer me apology. I've been a customer there for 12 years. Then wouldn't let my company come in with me because she said we shined our lights on her and blocked her in a parking spot when we were just trying to see who was following us. I will never return! She needs to be fired! I contacted the CEO of the company and I got no response
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Pros:
  • Friendly waitresses
Cons:
  • Managers attitude thumbs down
  • Was harassed for no reason

Preferred solution: She needs to be fired as well as an apology.

User's recommendation: Don't go there!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cape Coral, Florida

Service & food

Perkins Restaurant and Bakery - Service & food

Don't Ordered the 55 & over omelette. Was asked if I wanted toast or pancakes.

I asked the server if they had sourdough toast. She said yes, so I ordered it. The food came out and she brought me pancakes. I told server I ordered sourdough toast and she said "oh yea." She took the pancakes and then went to another table to take an order, where she got tied up.

After finishing 2/3 of my meal, the toast came out. It was barely cooked. More like bread. I also ordered home fries for $3.49.

The portion was 1/3 of a shredded potato,

I called the manager that afternoon and she was very nice. She said she couldn't do a refund but took my name and phone number and promised me a free meal of choice. She said she posted it in the office.

I stopped in 2 days later and nobody there had info on my complaint and comp meal. So I thought no big deal.

I was there and will pay for it. The manager on duty seated me. After sitting for 10 minutes, a server said, "I'll be right with you." I waited 10 more minutes and left. On way out told manager that I couldn't get service.

He said sorry as I left. They were not busy.

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User's recommendation: Don't know about them but I won't be back.

Anonymous
map-marker Anoka, Minnesota

Have been having breakfast at Perkins for over 20 years. It's close and convenient for us.Today was the worst experience we've had.

Coffee cold, egg cold, sausage cold. Pancakes so salty they were uneatable. Just left them on the plate, paid the bill and walked out. Presentation was very poor. For someone over 80 your website stinks. Arthritis in hands make it difficult to type. Difficult to find a phone number to talk to a human. I assume, designed by some computer wiz. I have zero interest in a web sight that calls itself "Pissed Consumer". No matter how cute and trendy you think it is.Please never contact me again.
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User's recommendation: Find another restaurant.

Kurt G Xde
map-marker Anderson, Indiana

Poor customer service

My family stopped by your location in Anderson Indiana 6 of us in total and while we were waiting to be seated the server came out of the kitchen and said Jesus another big family so we left I spoke to the manager on the way out and he said to me sorry we are under staffed.ok I get that and i said but if you dont have customers you have a job and she doesnt either. Totally unexceptionable.
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t go there

Anonymous
map-marker Chicago, Illinois

Perkins in decature illinois

Worst , this is in Decatue. ILLINOIS..seats are ripped, food bad and halfway cooked, floor under table was dirty, table was not cleaned all the way. I am not eating at perkins anymore until they find a solution to this problem.
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Linda L Hra
map-marker Lady Lake, Florida

Don't have our creamer.

My sister and I love having french vanilla creamer . They don't have it anymore. Why is that. Coffee taste terrible without it
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Preferred solution: We just want our french vanilla creamer back. That's all.

User's recommendation: Maybe

Kameren Jmh
map-marker Des Moines, Iowa

The waiting time to be seated

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I had went into the parking on Merle hay road today after church with some friends and I had asked how long the wait time would be and I got told it would be 20 minutes which was fine .but the problem was when I handed the host who was seating people almost 20 minutes after me and my friends got how much longer it would be he was like I don't know there is one person a head of you and there are tables that need to be cleaned off in which he didn't realize that he was talking to a former employee of that location that he needed to get us seated asap .I went into the bathroom and it didn't look like it had even been cleaned the garbage was over flowing and there was others things that could of been done.There were people even leaving do to the wait time .our waitress was extremely friendly and checked in on us quite often there where no managers in site and I had talked to the corporate office and let them know what was going on
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Loss:
$34
Pros:
  • Nice waitresses & covenant location
  • Nice waitresses
Cons:
  • Portion
  • Flies all over and incapable staff
  • Very small portions

Preferred solution: Full refund

User's recommendation: Call a head of time to see what the wait time is

7 comments
Anonymous

Why should you get a full refund. You ate the food without an issue so you can pay for it.

I feel sorry for your friends being embarrassed by your behavior. I have an idea.

Since there are so many things that needed to be done, why not apply for a job and work there? That way you can afford to pay for your food and not demand a full refund on food that you cannot afford to pay for.

Guest
reply icon Replying to comment of Guest-2075458

My behavior that wasn't the issue the issue was the lousy service and btw I used to work there so I should know

Anonymous
reply icon Replying to comment of Guest-2075486

Of course you are not going to admit to not behaving like an adult. So the issue is probably you. Especially since no one else was acting childish in your group.

Guest

Get a job there any clean.. Problem solved.

Guest
reply icon Replying to comment of Guest-2075439

The OP stated he worked there previously... why should he go back to work there? Obviously, he most likely has a much better job now.

Guest
reply icon Replying to comment of Guest-2075439

I used to work there. I already stated this.

I was let go. I currently am looking for another job, but they won't give me a good reference. I was punished for not showing up for work. I had to go to a party with my friends, and well I told them I cannot make it.

I know it was the last minute, but still they told me I had to come. I did not and the next day I was let go because of this and several lates. I told my friends that I did not want to go here. But they insisted and told me to be a spoiled sport.

They told me the wait time was 20 minutes. They were wrong.

The wait time was 27 minutes and 28 seconds. I had my stopwatch.

Guest
reply icon Replying to comment of Guest-2075439

PS I don't think they will hire me again, nor will any Perkin Restaurant hire me because of my record of going to a party. I told them well in advance.

13 hours so they could have easily called in someone else. They told me to show up. I did not. So they let me go and my name is on file of not showing up for a shift and being late.

Not my fault I was late. I was distracted by online video games. I hope the store shuts down. But some people were nice to me.

I don't want them to lose their jobs. I hope all the managers get fired.

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